Portrait of a Volunteer: Kevin Craig
"Library books lead many lives," says Kevin Craig. As a Library volunteer in the Collection Maintenance department, he would know. He sorts countless books, shelving and reshelving, shuffling in new purchases, finding misplaced volumes, and plucking out worn-out ones for the Friends of the Library book sales. Without workers like Craig, the Library couldn't function.
For the past two years, Craig has moved hundreds of thousands of books from the sorting department of Collection Management Services on B2 at the Central Library to the stacks on the upper floors and back again. He works four hours a day, five days a week, shelving as many as 500 books a day.
"I don't think there's enough you can say about his value," says Dee Sharp, a Library aide who is Craig's colleague in sorting. "I don't know how we would've made it the past two years without him."
But before the Library depended on him, Craig depended on the Library.
Until a car accident a few years ago turned his life upside down, Craig had worked for 12 years as an executive searcher or "headhunter," recruiting IT consultants who raked in salaries in the middle six figures.
Before that, he ran an insurance brokerage firm with his former college roommate, Joe Zdeb, whose name local sports fans will recognize - he was an outfielder for the Kansas City Royals in the late '70s.
"We were just a couple of guys, insurance brokers. We enjoyed our free time and tried to make a living on the side," Craig remembers.
Craig's partnership with Zdeb is one of many things he remembers from his life without difficulty. He also remembers studying psychology, insurance, finance, and English in college.
And he remembers a visit he made at the age of 12 with his father to the home of Edgar Allen Poe. His father, a voracious reader, owned Poe's complete works. "In our house, reading was a constant," he says.
But what he doesn't remember so easily is the accident itself.
"I lost my memory. I lost everything," he says.
The accident left Craig homeless and recovering from a head injury. With help from a pastor friend, Craig found his way to City Union Mission. Soon, he began visiting the Library every day.
"It was a blessing to have a library in walking distance," Craig says.
As it turned out, the Library provided Craig with a valuable - and somewhat unexpected - therapeutic resource: books.
"I found that if I read different books simultaneously, it was an exercise that helped restore my mental capacity," he says. "It was a unique kind of therapy."
"He would come in and peruse the shelves every day and always said hello or had a few words," says Sharp, who met Craig while working in the new books section adjacent to the café area. "I said, 'Kevin, you're here every day. Why don't you volunteer?'"
Craig is glad that he did.
"I love the camaraderie, the esprit de corps," he says. "Everyone is unified in getting done what needs to be done. Everyone looks out for each other. It's a team effort."
He also enjoys the fact that his coworkers are generous with their food. (On the day we visited, a brightly decorated cake sat in a corner of the sorting area.)
"I've probably gained 15 pounds from working here and knowing Dee," he says.
"You've probably worked it off too," Dee says, and laughs.
The Kansas City Public Library is always looking for good volunteers. For information on becoming a volunteer, visit kclibrary.org/volunteering or call Volunteer Coordinator Katie Taylor at 816.701.3707.
Video: LeVar Burton Brings Joy of Reading to the KC Library
LeVar Burton – yes, the LeVar Burton – paid a special visit to our Central Children’s Library this past Friday to read to a group of kids from the Derrick Thomas Academy. It was like an episode of Reading Rainbow come to life. But you don’t have to take our word for it! Follow the “Read More” link to see a video of LeVar in the Library with friends, including local author and musician Shane Evans.
The buzz around Burton’s February 18 appearance at the Kansas City Public Library couldn’t have been higher. LeVar’s name lit up the local twittersphere as dozens of the Library’s friends on Twitter and Facebook participated in our contest to meet Burton by sharing the titles of their favorite books. The five winners, chosen at random, brought friends and family to watch LeVar read in the Library and then meet with him one-on-one for photos and autographs.
In short, it was a remarkable day – one that was absolutely all about reading.
-- Jason Harper
Tweeting Rainbow: Win the Chance to Meet LeVar Burton at the Library!
Known to generations of book lovers as the host of Reading Rainbow, LeVar Burton is coming to the Kansas City Public Library. And we’re offering our followers on Twitter and fans on Facebook the opportunity to meet him in person! Find out how you can enter our contest for a chance to visit with the Emmy-winning actor and director simply by sharing your love of reading.
On Friday, February 18, 2011, at 1:30 p.m., LeVar Burton will host a special event for a group of students from Kansas City’s Derrick Thomas Academy on the second floor of the Central Library (14 W. 10th St.).
After reading and discussing local author Shane Evans’ book Underground, he will meet with the five winners of our Tweeting Rainbow: Meet LeVar Burton at the Kansas City Public Library Twitter and Facebook Contest.
The contest will run from 12 p.m. CST on Monday, February 14, through 12 p.m. CST on Thursday, February 17, 2011.
Follow these instructions to enter.
Update, Feb. 17, 3 p.m.
Congratulations to Our Winners!
Instructions for Twitter users:
1. Follow us on Twitter at @KCPubLibrary
2. Before 12 p.m. on Thursday, February 17, tweet the names of three of your all-time favorite children’s books. Be sure to include "@KCPubLibrary" in each tweet, use the hashtag #tweetingrainbow, and include the link http://bit.ly/LeVarKCPL.
3. To be entered into the contest, please tweet at least three times with a different book in each tweet. (One entry per person.)
Instructions for Facebook users
1. Like us on Facebook at Facebook.com/KCLibrary
2. Post a comment to this blog entry via the "Add new comment" link below. Tell us the title and author of your all-time favorite children’s book. Be sure to post your name as it appears on Facebook and include your e-mail address in the form. Blog comments may take a few minutes to appear.
Choosing the Winners
At 12 p.m. on Thursday, February 17, we will take the names of all the contestants and combine them. Five winners will be selected at random. They will be sent confirmation messages and announced on this blog post, Facebook, and Twitter by 3 p.m. on Thursday, February 17.
On Friday, February 18, at 1:30 p.m. the winners will be invited to attend LeVar’s reading for the Derrick Thomas Academy students at the Central Library and then meet with him in-person afterward.
About LeVar Burton
When it comes to spreading the joy of books, no one has a legacy like LeVar. As host of the PBS television show Reading Rainbow for 26 years, Burton taught readers of all ages how to celebrate the joys of reading – not to mention memorize that famous theme song…
After his visit to the Library on Friday, he will speak at a dinner for the Culture House at Johnson County Community College prior to a production of Underground by the Storling Dance Theater in celebration of Black History Month.
In recent years, Burton has leveraged Twitter to connect with fans and promote worthwhile causes such as reading and libraries, garnering more than 1.6 million followers in the process. At the Kansas City Public Library, we too are using social networking sites to reach new people, educate them about Library services, and build enthusiasm for reading in our community.
We hope that whether you’re a new follower of the Library on social networking sites or a returning regular, you’ll stick around to join the great discussion that goes on every day at the Kansas City Public Library.
Happy tweeting, commenting, Facebooking – and reading!
It's More Than a Book Group – It's Girls' Night Out
Sometimes at the Library, our best ideas come from patrons. When I.H. Ruiz Branch regular Keishla Collins saw a need for more programs for teenage girls, she spoke up. Now every month, a group of around 20 girls and women meet to talk about books and take part in fun, beneficial activities. But stay back, fellas - this here's the Girls' Night Out Book Group.
Though she's currently studying to become a licensed practical nurse (LPN), Collins is no stranger to book groups - or to libraries. A resident of Kansas City's Westside neighborhood and mother of two, Collins began frequenting the Library when she decided to go back to school.
"I was getting videos on algebra and GED books to brush up on reading, writing, and math," Collins says. "And Julie [Robinson, Ruiz Branch manager] was a big, big help to me. Whatever I needed, I went to her, and we looked it up. And when I went to take the test, I passed it. I owe her so much."
Last summer, Collins founded the Ruiz Branch's Sistah 2 Sistah Book Group for women to read and discuss urban and Christian fiction.
When Collins approached Robinson with her idea to start a book club aimed at teenage girls, Robinson saw an opportunity to address a need in the community.
"I didn't just want a girls' book club -- I wanted something that would teach self-esteem, self-reliance, and self-confidence," Robinson says. "I wanted them to feel empowered to become strong women,"
Robinson says that a number of families in her service area consist of single fathers raising daughters.
"There's a need for female role models in the community," she says.
So Robinson developed a plan for a book group that would combine reading with educational activities for young women. In addition to allowing members (girls aged 13 to 16) to choose which current young adult fiction books they wanted to read, the group would participate in discussions and activities focusing on subjects such as journaling, appropriate dating, jewelry making, healthy eating, maintaining a positive body image, and other life lessons.
"We're trying to hit the girls up with something fun to read as well as something more serious to think about," Robinson says.
Each month, representatives from community organizations such as the Metropolitan Organization to Counter Sexual Assault (MOCSA) and Children's Mercy Hospitals and Clinics visit the book group to give presentations.
To fund Girls' Night Out, Robinson approached the Library's Development department, which applied for and received a targeted-populations grant from the Missouri State Library for $2,300 over a six-month period. If the program is a success, it can be implemented at other Library branches.
So far, things are looking good.
Attendance has grown since the first meeting in September of last year, when the group read Angus, Thongs, and Full-Frontal Snogging and local author Christine Taylor-Butler gave a talk about writing as a means of self-expression. In fact, some adult women from the community have begun attending sessions in order to interact with and encourage the younger members.
Robinson says that kind of community involvement is not unusual on the Westside.
"A lot of people volunteer here," she says. "We work very hard to make a cohesive community out of a place that's been divided by roadways - that's been cut off from Kansas City in many ways."
Collins is one such neighborhood activist.
"I just want the young ladies to see there's more to life than Facebook, cell phones, and hanging out," she says. "Reading broadens your mind and your vocabulary."
Let It Snow: How the Library Handled the Blizzard
At 4:30 a.m. on the morning of Wednesday, February 2, 2011, most people in Kansas City were snuggled up warm in their homes. Jerry Houchins was in his office on B1 of the Central Library, watching the weather on Fox 4 news. By 5 a.m., he was on the sidewalks of 10th & Baltimore, cleaning up after a blizzard that dumped 8-12 inches of snow across the city, with drifts up to two feet tall.
Houchins, the Library's operations manager, had slept in his office overnight. The Library had closed early the day before, at 1 p.m. By the time he had completed the myriad tasks that come with closing early (changing the maglocks, turning out the lights, updating the phone hotline, and so forth), the blizzard was raging.
He figured it was safer to spread out some couch cushions from the staff break room than attempt to drive to his home in Smithville, Missouri. (Noticing his situation, Deputy Director of Branches Dorothy Elliott and her husband, Mitch, delivered Houchins a "care package" that included home-cooked chili.)
Early mornings and physical labor are par for the course in Facilities department at the Kansas City Public Library. For a crew that's appointed with keeping patrons and employees safe in all kinds of weather, last week's blizzard was, in many ways, just another day at work.
"We knew it was expected of us, so we just got out there and hit it as a team," says John Hendricks, maintenance mechanic.
As soon as ice and snow appeared in the forecast on Sunday, the Facilities team began working on a plan of attack. For the most part, that would include deploying personnel, snow shovels, and salt to the branches, as well as arranging for a snow-plowing contractor to help shoulder the workload.
Most of that workload: shoveling, shoveling, and more shoveling.
Putting their backs into it at the branches were Dan Martin at Trails West, Willis Talley at L.H. Bluford, Michael Butcher at Waldo, Jerry Stanford at Southeast, Hendricks at North-East, and Houchins at Central. (Team member Nelson Valiente was nursing an injured foot.)
The contracted snow-plow company handled the I.H. Ruiz and Westport branches. At the Plaza and Sugar Creek branches, the respective building owners handled snow removal.
As of Thursday afternoon, the Facilities crew had put approximately 60 hours of work into keeping entrances and pathways clear and addressing other obstacles created by the blizzard.
"We kept patrons and staff safe - that was the main goal," says Martin.
And as Houchins noted in a Thursday e-mail to the entire Library system, no matter how clean the sidewalks, without the staff inside, the Library couldn't open at all.
"Facilities may have got you in the door," he wrote, "it's you that then lead our patrons."
Know Your Librarians: Jordan Fields, Digital Librarian
Jordan Fields likes to teach, but she didn't want to be a full-time teacher. So she became a librarian. Now as the Library's digital projects manager, she is the main architect of two different online repositories of information that, when complete, will educate people about the Kansas City region's past and present.
It all started five years ago, in Miami. After graduating from Indiana University with a degree in comparative literature, Fields took an appointment with Teach for America, teaching English to teenagers from low-income communities in Miami.
While there, she began to see the deleterious effects of information illiteracy, not just in her students, but in their parents, too.
"Their parents didn't understand how to work the systems - mortgages, health care, taxes, applying for colleges," she says. "It was a chronic lack of education."
Public libraries, she realized, were the best hope for people with limited financial means to learn essential life skills.
"I feel passionately that we should have an educated public, and a lot of that is giving people access to information," she says.
It wasn't a straight shot from there to librarianhood, though. After her tenure at Teach for America ended, Fields took six months off, moved to Kansas City, and considered her options.
After consulting with a couple of friends who were librarians, she decided to give volunteering a try, and soon found herself at the Plaza Branch, working under Children's Librarian April Roy.
("I take full credit for her whole career," Roy says, jokingly.)
After just five weeks as a volunteer, Fields became a library technical assistant. In six more months, she was a teen associate. But then, after a year at the Library, she and her husband moved to Thailand to teach English.
Fields found time to pursue her newfound calling by enrolling in the Master's in Library and Information Sciences online learning program at Syracuse University. As a challenge to herself, she chose to focus on digital library services.
"Technology always scared me, and the program sounded really hard," she says. "So I did it."
As her studies molded her into a tech-savvy librarian, Fields began to view her profession in a new light.
"The library is not just a physical space," she says. "We have so much opportunity to move into the digital realm, and so much we can provide in terms of helping our users find what they need."
In July of 2009, Fields returned to the Kansas City Public Library as digital projects manager.
Her biggest projects to manage at the moment are the web portals KCResearch.org and The Missouri-Kansas Conflict: Civil War on the Western Border, 1854-1865. Both of these websites will be online repositories of top-quality information about various aspects of the Kansas City area.
KC Research will compile thousands of documents and articles that contain research done on Kansas City, as well as information produced by local nonprofits, government agencies, and universities. The Mid-America Regional Council, the University of Missouri-Kansas City, and the City of Kansas City, Missouri, are among the principal contributors of content for the project, which is being funded by a grant from the Kauffman Foundation.
The idea for KC Research dates back to 2001, when a forum held at the Kauffman Foundation noted that much of the research being conducted about and in Kansas City exists in disparate locations, making it difficult to access. The solution that was proposed was to create a single portal for researchers to share ideas and promote their work -- in turn, showcasing to the public the quality and quantity of research done in Kansas City. The Library was chosen as the fiscal and managing agent representing the partnership.
“The Library was chosen for this role because KC Research fits in so well with what libraries do,” says Library Deputy Director Cheptoo Kositany-Buckner. “It is the focus and specialty of libraries to collect and organize information so that it can be easily accessed by the public.
Much the same mindset is driving the Civil War project. Whereas KC Research unites modern-day organizations, this project looks to the past.
Collecting primary-source materials such as letters, photographs, and documents from 25 different historic preservation institutions, the project will create a comprehensive view of the conflict on the Missouri-Kansas border. The Library is the leader of a group of nine partners in the project, which is funded by a Library Services and Technology Act grant from the Missouri State Library.
The other partners in the Civil War project are Freedom's Frontier National Heritage Area; the Kansas State Historical Society; LaBudde Special Collections, UMKC; Mid-Continent Public Library; the Missouri Valley Special Collections; the National Archives at Kansas City; the Spencer Research Library, University of Kansas; and the Western Historical Manuscript Collection, UMKC.
In addition to providing both sides of our region's Civil War story, the project is anticipated to contain an extra level of commentary written by scholars interpreting the historic materials. (Visit the Library's Flickr page to see a sampling of the materials.)
Fields believe that both of these projects reflect the librarian's mission.
"As librarians, we are guardians of the culture's knowledge. It's our responsibility," she says.
Look for KCResearch to launch in the first half of 2011, and for the Civil War project to arrive around the end of the year.
In the meantime, bone up your digital library knowledge by bookmarking these sites or adding them to your RSS reader. Also, you can follow KCResearch on Twitter (@KCResearch).
Jordan Fields' Top Digital Library Web Resources
- Code4lib: "General digital library information, focusing on open-source technologies."
- Metadata Blog: "The official blog of the Metadata Interest Group of the Association for Library Collections and Technical Services."
- Librarian in Black and Librarian by Day: "These two are a little easier to read for non-experts, more about the intersection of technology and libraries."
- Digitization 101: "All aspects of digital libraries, with an emphasis on digitization."
- Diary of a Repository: "Although there are no new posts, it's still a great resource on digital preservation."
Plaza Branch Card Classics: It's Magic!
It’s a Friday night at the Plaza Branch, and magic is in the air in the library’s teen section – in more ways than one. A dozen or so young patrons gather around tables, swapping cards and invoking the names of otherworldly beings: Alien Telepath, Phyrexian Marauder, Fist of Ironwood.
“Kathy, what do you think’ll happen if I go against Chris’s Sliver Deck?” asks 11-year-old patron Fielding.
“You will die,” Meier says, then laughs. (Fielding – who knew the answer without asking – smiles, and his opponent, Chris, 18, responds with an impish chuckle.)
Meier’s Card Classics gaming time begins each Friday at 5 p.m., and teens and tweens come out in force to play and trade cards.
“I come here every Friday night,” says 18-year-old Dennis. This Yu-Gi-Oh enthusiast has played in tournaments as far away as Springfield, Missouri, but the Plaza Branch is his favorite haunt. “This is my lifestyle – it’s what I do,” he says.
For Meier, an 18-year Plaza Branch veteran, these games are a way into hearts and minds. She's held six tournaments in the past four months, with prizes such as free trading cards and coupons to Yogurtini. A Magic tournament will be scheduled soon.
Meier became interested in Magic when she started working with teens six years ago. She has since used it and similar games to help form bonds with an age group that can be apprehensive about the Library.
“Teens sometimes feel intimidated by the circulation desk and some of the work librarians do,” Meier says. “It helps break the ice if you have a personal relationship.”
Meier says many of the teens who come to Card Classics end up using the Library for other purposes, such as writing research papers for school.
And the games themselves, she points out, are not without their virtues.
Game play combines luck of the draw with strategy as players weigh the attack and defense power of their own cards versus their opponents’. It calls for skills in reading, critical thinking, math, and interpersonal communication.
What Plaza teen Matt, 14, says of Magic can be said of most things in the adult world: “It’s easy to learn, but to master it takes a lot of time.”
With Help from Harvesters, Kids Café Is Open for Business at the Library
The Tuesday before Thanksgiving last year, the L.H. Bluford Branch had an impromptu Turkey Day feast. “It was crazy. Kids just kept coming in droves,” remembers Mary Olive Thompson, assistant branch manager and children’s librarian at Bluford. “It really felt like Thanksgiving.”
Thompson isn’t sure why a whopping 55 kids turned up to eat the rather un-Thanksgiving-y meal of chef salads that day at Bluford. She’s just glad they came – and that they keep coming.
Every Monday through Thursday at the Bluford and Southeast Branches and every Monday through Wednesday at Central, Kids Café is open for business.
A national program offered locally by Harvesters Community Food Network in partnership with agencies (including the Kansas City Public Library) that provide services to disadvantaged kids and teens after school and during the summer, Kids Café serves wholesome and free food to all kids under the age of 19.
During an average Kids Café at Bluford, 30 to 35 kids turn up to eat a healthy, Harvesters-provided meal and engage in activities such as socializing, listening to a story, watching a movie, and playing games. The program stresses the importance of nutrition and basic food preparation skills, the eradication of hunger, and, at the Library, at least, the value of literacy.
The librarians at Central Youth Services have also partnered with staff from the H&R Block Business & Career Center to present some information on financial health for teens in conjunction with Kid’s Café.
On a recent Wednesday at the Central Library, around 20 kids ate meals while Children’s Librarian Clare Hollander read a story; afterwards, a few burned off calories by taking on each other and Children’s Librarian Clare Hollander in games of Dance Dance Revolution. Others read or played chess.
“If there’s food, I’m there,” said Kids Café regular Tyrone, 17.
“It’s kids of all different ages, all from the same neighborhood, coming together and eating and sharing in the same room. That’s why I love it,” Thompson says.
Thompson has one colleague in particular to thank for the privilege of providing healthy, free meals to kids: Gabi Otto.
The go-to person for teen services at the Southeast Branch, Otto recognized the need to be able to serve food to her younger customers several years ago. Because without snacks on hand, she explains, it’s a lot harder to get kids and teens into the Library after school. At the same time, it can be expensive to feed several dozen mouths a day.
When a friend told Otto about Harvesters two years ago, she saw the opportunity to fulfill her vision of providing healthy snacks while encouraging participation in programs. Kids Café and Harvesters have been providing food to Southeast ever since. This past fall, Thompson brought it to Bluford, and Teen Librarian Kim Patton paved the way for it to come to Central.
“The food is really important because it brings kids into the Library and provides a safe place for them to socialize,” Otto says. “And it gives me a chance to develop relationships with all of them.”
Indeed, for Otto and her fellow Kids Café maitre d’s – Thompson at Bluford and Hollander and Wick Thomas at Central – this program provides a way of building a lasting connection between kids and the Library.
“One day, when they get to be adults, they’ll look back and appreciate this and have positive thoughts about the Library,” Otto says.
“And, I don’t know, maybe they’ll think of me – the lady who brought the German chocolate,” she says with a laugh.
Kids Café at the Kansas City Public Library
Southeast Branch: Mon. - Thurs., 3 to 4 p.m.
L.H. Bluford Branch: Mon - Thurs., 4 to 5 p.m.
Central Library: Mon. - Wed., 5 to 6 p.m.
-- Jason Harper
What Were the Library's Most Checked-Out Books in 2010?
Kansas City is a big reading town. The Library’s circulation stats from last year prove it. Our most checked-out book: Marilynne Robinson’s Pulitzer Prize-winning 1980 novel Housekeeping, the book featured in our NEA-sponsored, community-wide Big Read program. Find out what other books and movies were most checked-out by KC’s reading class in 2010.
Library patrons like thrilling reads and newer non-fiction, but it was a 30-year-old novel that crossed our circulation desks the most in 2010.
Thanks to our Big Read program, in which more than 1,300 people signed up to read Housekeeping (and attend book discussions, special events, and a film screening), Marilynne Robinson’s rich, carefully rendered masterpiece shot to the top, with just over 700 check-outs for the year.
Elsewhere on the list, just below Dan Brown’s Da Vinci follow-up, Kathryn Stockett’s debut novel, The Help, grabbed the bronze with a compelling story of race relations in Civil Rights-era Mississippi. Elizabeth Gilbert’s globetrotting memoir landed in the top 10; the late Stieg Larsson went two for three from his Millennium Trilogy; and Charlaine Harris’ Sookie Stackhouse mysteries added vampire blood to the mix. And nearly last – but not nearly least – Harper Lee’s To Kill a Mockingbird, which turned 50 in 2010.
The Top 25 Most Checked-Out Adult Books of 2010
1. Housekeeping – Marilynne Robinson
2. The Lost Symbol – Dan Brown
3. The Help – Kathryn Stockett
4. True Blue – David Baldacci
5. Nine Dragons – Michael Connelly
6. The 8th Confession – James Patterson
7. The Scarpetta Factor – Patricia Cornwell
8. Eat, Pray, Love – Elizabeth Gilbert
9. Grave Secret – Charlaine Harris
10. Mama Dearest – E. Lynn Harris
11. Rough Country – John Sandford
12. The Girl with the Dragon Tattoo – Stieg Larsson
13. Act Like a Lady, Think Like a Man – Steve Harvey
14. Run for Your Life – James Patterson
15. The Girl Who Kicked the Hornet’s Nest – Stieg Larsson
16. A Touch of Dead – Charlaine Harris
17. Big Girls Do Cry – Carl Weber
18. Hardball – Sara Paretsky
19. Be Careful What You Pray For – Kimberla Lawson Roby
20. Cross Country – James Patterson
21. The Associate – John Grisham
22. The Guernsey Literary and Potato Peel Pie Society – Mary Ann Shaffer
23. To Kill a Mockingbird – Harper Lee
24. Sizzling Sixteen – Janet Evanovich
25. Resilience – Elizabeth Edwards
When it came to kids reading, Percy Jackson and his brave Olympians ruled the list of Most Checked-Out Children’s Books, with book two in Riordan’s six-part series surfing to the top. Harry Potter and the Deathly Hallows makes an expected appearance, considering the first of two movies based on this final chapter in J.K. Rowling’s series hit the big screen last year (as did an adaptation of The Lightning Thief.) Oldie-but-goodie of the year: Maurice Sendak’s 1963 classic Where the Wild Things Are.
The 10 Most Checked-Out Children’s Books of 2010
1 The Sea of Monsters – Rick Riordan
2. Old MacDonald – Rosemary Wells
3. Harry Potter and the Deathly Hallows – J.K. Rowling
4. Diary of a Wimpy Kid: Dog Days – Jeff Kinney
5. Where the Wild Things Are – Maurice Sendak
6. Pigeon Wants a Puppy – Mo Willems
7. Llama Llama Mad at Mama – Anna Dewdney
8. Dinosaur vs. Bedtime – Bob Shea
9. Harry Potter and the Sorcerer’s Stone – J.K. Rowling
10. The Lightning Thief – Rick Riordan
It’s 10 o’clock – do you know where the teenager in your life is? Chances are, he or she is sunk deeply in the nocturnal world of Stephenie Meyer. As our Most Checked-Out Young Adult Books of 2010 list shows, it was the year Twilight latched on to the adolescent American imagination like a thirsty, well, vampire, fueled, no doubt, by the blockbusting release of the third Twilight film in June. Hunger Games empress Suzanne Collins was not to be outdone, though, claiming spots five and six. Look for her books to escalate in 2011 when Hollywood takes on her trilogy.
The 10 Most Checked-Out Young Adult Books of 2010
1. Eclipse – Stephenie Meyer
2. Breaking Dawn – Stephenie Meyer
3. Twilight – Stephenie Meyer
4. Catching Fire – Suzanne Collins
5. The Book Thief – Markus Zusak
6. The Hunger Games – Suzanne Collins
7. New Moon – Stephenie Meyer
8. Maximum Ride: The Angel Experiment – James Patterson
9. Beautiful Creatures – Kami Garcia
10. The Short Second Life of Bree Tanner – Stephenie Meyer
It was neck and neck at the finish, but Quentin Tarantino’s Nazi-stompin’ romp beat out James Cameron’s nine-foot-tall Na’vi tale to claim the top spot on our list of Most Checked-Out Adult Feature DVDs. Not far below came 2010 Academy Award for Best Picture winner The Hurt Locker, followed closely by Sandra Bullock’s Oscar-winning performance in a film based on a book by Michael Lewis. (Did we mention that our patrons also have good taste in film?)
Top 10 Most Checked-Out Adult Feature DVDs of 2010
1. Inglourious Basterds (2009)
2. Avatar (2009)
3. Angels & Demons (2009)
4. The Hangover (2009)
5. Star Trek (2009)
6. District 9 (2009)
7. The Hurt Locker (2008)
8. The Blind Side (2009)
9. It’s Complicated (2009)
10. Surrogates (2009)
Now it’s your turn: What did you check out from the Library last year?
-- Jason Harper
Know Your Librarians: Jean's Beads of Inspiration
Librarians have always connected people to stories that inform and shape their lives. But for one Central Reference Associate, books aren’t the only tools of the trade. Jean DuFresne’s mastery of beadmaking has grown alongside her career at the Kansas City Public Library. And now she’s also using her craft to benefit the lives of children with serious illnesses.
A swirling oval surrounded by a ring of silver, a string of autumn-colored beads on a bracelet, a green-glowing leaf, an acorn that looks like it just fell from a tree – DuFresne’s beads could be (and in some cases are) stand-alone works of art.
After a full day of helping customers in Central Reference, where she has worked part-time since 1997 (she also worked at the Library in the ‘80s while attending college), DuFresne turns up the heat in her home workshop. She wields a Barracuda propane torch (which she affectionately calls “Barry”) to melt, shape, and decorate the glass into beads and anneals them in a kiln that can reach upwards of 2,350 degrees Fahrenheit.
Made from either borosilicate (“hard”) or soda lime (“soft”) glass, each bead takes anywhere from two minutes to two hours to produce.
“In beadmaking,” she says, “the things you can do are limited only by your skills and imagination.”
DuFresne began experimenting with the craft in the mid ‘90s as a way to augment her homemade jewelry. Before long, she was selling her work out of a gallery in Parkville. Now, she sells her beads and custom jewelry through her online store at Etsy.com (click the link to view some of her latest work).
DuFresne’s beadmaking recently took on a new significance when she began participating in the Beads of Courage program.
Founded in 2004 by Jean Baruch, a pediatric oncology nurse in Arizona, the program awards beads to children who are undergoing treatment for serious diseases. Each bead represents a milestone in a child’s life, such as a round of chemotherapy, a radiation treatment, or an overnight stay in the hospital. The beads help to articulate experiences that are often painful.
“Telling your story is an important part of the human experience, and these beads are helping these children do that,” she says.
DuFresne estimates that she’s donated nearly 100 beads to the program. Though she’ll probably never meet the kids who receive her beads, she derives immense value from the project.
“As an artist, it’s not often you see your work being used in such a direct, immediate way,” she says.
Last month, CBS News featured Beads of Courage. Watch the video below to learn more about a project DuFresne finds inspiring.
DuFresne notes that beads have always been used to tell stories, whether, for example, in ancient Egyptians’ use of the very first glass beads as decorative objects, or in the centuries-old Catholic practice of praying the rosary. In other cultures, including Native Americans’, beads were also used in bartering and as currency.
Clearly, DuFresne is as much an expert on the history of beadmaking as she is a craftsperson. Throughout her tenure at Central Reference, the Library has provided her with a rich resource for researching her trade as well as learning new skills, such as precious metal clay and silversmithing.
“If I’m sitting here in Central Reference, and I think of something, I can run to the shelf on break and look it up,” she says. “We have books on beads through history, and working at the Library has encouraged my ability to utilize a lot of different techniques.”
Also, when it came time to monetize her craft, DuFresne says that she used the ReferenceUSA database to find local galleries, and she’s used the Library’s resources to develop marketing and business plans.
She’s derived creative inspiration from the stacks, too.
“I did a series of glass hearts a couple of years ago, and I used the Reference section to research heart quotes,” she says.
She even crafted a series based on a physics book about string theory.
“I’m definitely inspired by what I read,” she says.
And when it comes to her contributions to Beads of Courage, she hopes that her work can inspire children to share their stories, too.
-- Jason Harper
At the Kansas City Public Library's North-East Branch, Christmas is in the air - sort of. As the gateway to knowledge for Kansas City's most culturally diverse neighborhood, the North-East Branch during the holidays takes on the spirit of its patrons. And with people from different lands come different ways of celebrating (or not celebrating) the season.
Visit the North-East Branch on any day of the week, and you'll likely see people from Asia, Africa, Latin America, the Caribbean, and the Middle East checking out books for themselves or their kids, making use of the free computer access, and interacting with librarians, who, because of their skills at finding information, become guides to a new world. In turn, these people bring to Kansas City their native customs and cultures, imbuing internationalism into the landscape.
To get the widest possible view of how people in Northeast KC spend their holidays, we hunkered down for just a few hours over a couple of days at the North-East Branch, right next to an internationally themed holiday display case designed by globetrotting patron Nancy Kramer. We asked Branch Manager Claudia Visnich to introduce us to a few of her customers.
While a few of the patrons we spoke with didn't observe Christmas at all, many did - albeit in different ways. One thing they all had in common: a complete willingness to talk about their traditions. As Visnich says, "You can learn pretty much everything you need to know if you listen to your customers."
And here's what they told us about Christmas:
A few days before Thanksgiving, Sammy Ayyad brought his son, Ibrahim, on a mini book-binge for the holiday weekend. "We are very open-minded," said Ayyad. "My wife is Catholic, and I'm a Muslim." On Christmas day, Ayyad and his wife, who is from St. Louis, will exchange gifts, but the holidays are more about Ibrahim, who is hoping Santa will bring him the video game Sonic Colors.
Piling up a stack of kids' books, Argelia Zamora talked about the Mexican tradition of Las Posadas, celebrated beginning around December 16 until midnight Mass on Christmas Eve. In Zamora's hometown, people walk to each others' houses (posada is Spanish for "lodging"), eat bread, break a piñata, and drink atole, a hot drink made with rice, milk, and cinnamon. This December 24, she and her family will go to an early Mass, eat dinner, and exchange gifts. (Thanks to North-East Branch staffer Shirl Maldonado for translating.)
Nghia Nguyen became a North-East Branch regular while attending Park University and working at the location as a homework helper. He's since worked with Visnich to build the branch's Vietnamese collection from a few feet of materials to four shelves of books and DVDs to better serve the metro area's biggest population of Vietnamese immigrants (many of whom, by the way, are Christmas-observing Catholics). Nguyen and his sister Thao Van, a UMKC freshman, were raised in a Buddhist family, but they still celebrate Christmas as a holiday for children. After all, Santa Claus does visit Vietnam, where they address him as Ong Gia Noel.
Christian Delgado and his friend Jennifer Vera came to the North-East Branch early one afternoon to take advantage of the blazing-fast, free wi-fi. A music producer, radio manager, and construction demolition specialist (pretty cool resumé, huh?), Delgado divides his time between KC and San Pedro Sula, Honduras, where, he told us, December 24 is quite the fiesta. "There's a lot of food, a lot of people, loud music, firecrackers. We put on our best clothes, and sometimes people buy new clothes just for that day," he said. The Christmas hog is served up at midnight on the 24th, and people celebrate all night long.
"Everybody puts their money together, and we cook a little bit of everything." That's how Ketlyn Caton, a three-year resident of the U.S., described Christmas at home in Port-au-Prince, Haiti. "Christmas is the biggest holiday in Haiti," added his friend Iguel, who had accompanied Caton to pick up some on-hold materials. "That's when the whole family comes together and spends time talking, laughing and having fun," Iguel said. Unfortunately, both Caton and Iguel have to work on the 25th this year. That's one thing, they told us, that they never had to do on Christmas Day in Haiti.
A mother of three, Kufaia Jabar moved to the U.S. from Iraq 10 years ago. "We like the holidays," she said as her son and one of her two daughters zipped through the stacks. Though they are Muslims by faith, Jabar and her family enjoy visiting neighbors' houses and giving presents to their children on Christmas Day. "Our kids were born in America, so we do Christmas for them," she said.
Vivacious Northeast High School seniors Fowsiya Mohammed and Fowziya Ahmed frequently hit up the North-East Branch for the research papers they write for school. Unlike fellow Muslims Jabar and Ayyad, they don't observe Christmas at all - not even the presents. ("My dad doesn't like me even looking at Santa," Mohammed joked.) They do, however, enjoy the holy month of Ramadan, which involves fasting all day and eating one meal at night. Though the ritual fasting may be daunting to non-Muslims, Mohammed and Ahmed agreed that its benefits are plentiful. "Honestly, if you look at yourself [during Ramadan], you feel like a better person," Ahmed said, then added with a snicker: "Then you can go back to being your crazy self." Ramadan ends with the holiday celebration of Eid, which, in addition to breaking the fast with a family meal, involves doing good deeds for charity. "That's kind of like our Christmas," Mohammed said.
So, if you're ever in need of a globalized view on a subject - whether it's holiday customs, religion, politics, or life in the Midwest - you now know where to go. At the Kansas City Public Library's North-East Branch, the patrons are happy to educate you.
-- Jason Harper
KC Dads Are at Home at the Library
In shifting economic times, many men are finding themselves working a job they thought they’d never do: staying home with young children. For these fathers, planning activities for kids and socializing with other men in their situation can be hard. For the Kansas City At-Home Dads group, the Kansas City Public Library is a home away from home.
For the better part of the past two years, a diverse, rotating group of fathers and kids from all over the metro have been spending one morning each month in the Children’s Library at the Kansas City Public Library’s Central Library.
On a recent Friday morning, 10 or so of these KC Dads (as the group’s online shorthand goes) and their pre-school-aged kids stormed the Library for a session that included a visit from Santa, story time, crafts, music, and a movie – all of it tailored by Central Children’s Librarian Clare Hollander.
“As a children’s librarian, I’m these kids’ first teacher after their parents,” Hollander says.
For the KC Dads’ pre-kindergarten-aged kids, Hollander designs programs geared toward goals such as building vocabulary, improving narrative skills, and instilling a love for books and reading.
She also understands the unique character of this special group.
“These guys are a club,” she says. “They’re helping each other raise their kids.”
KC Dad Shannon Carpenter affirms that they are indeed a tight-knit group: “We're a bunch of guys who didn't know what to do or where to go, and we somehow found each other."
The group, which formed in 2002, is part of Daddyshome, Inc, national organization that provides resources and networking opportunities for an underserved -- and often misunderstood – group.
"You can find Mommy and Me groups everywhere, but resources for dads are rare," group member Mick Freyermuth says. "Social isolation can be more pronounced."
As Carpenter explains, most of the KC Dads are either out of work or are home by choice -- in the latter case, that's usually because mom’s paycheck can support the whole family, and it makes sense for dad to stay home with the kids. In other cases, the fathers may work odd shifts -- or may simply be looking for a way to become more active in their kids' lives.
Whatever the case, the Library has proven a fun and enriching destination.
On that recent Friday, as his five-year-old son and three-year-old daughter rocketed back and forth from the shelves finding books to check out, Freyermuth talked about how the Library provides a kid-friendly place where children can learn and dads can connect. And the ringleader of it all is undoubtedly Hollander.
“I can’t even put into words how well she treats us,” Freyermuth said. “She does a great job at picking stories that get the kids working together.
“Giving them a lifelong love of reading – that’s what’s important,” he said.
After visiting with Santa (played by – shhh – Library friend Mitch Elliott, husband of Dorothy Elliott, our deputy director of branches) and receiving gift-wrapped books to take home, the kids and their dads followed Hollander into a back room for stories and crafts.
Though they were in a small, intimate space, all the dads seemed perfectly at ease – some even sprawled out on the floor with their little ones as Hollander read The Snow Globe Family by Jane O’Connor. Quite a few fathers snapped photos on their ever-present digital cameras.
Afterwards, the kids and dads decorated book bags with ink stamps – which invariably ended up on a few cheeks and noses.
Before heading down to the Film Vault for a movie, as the kids were taken on bathroom breaks, the dads caught their breath, welcomed one of the newcomers to the group, and discussed plans for the evening’s outing: a trip to see TRON: Legacy.
Because dads gotta have fun, too.
-- Jason Harper
Find out what the Kansas City At-Home Dads are up to via their blog, and to get in touch, visit kcdads.org. Find out about more children’s services at the Kansas City Public Library at kclibrary.org/kids.
Book Club Profile: Blazing Trails in Independence
The Trailblazers book group has called the Trails West Branch of the Kansas City Public Library home for almost ten years. They started gathering to discuss reading in April of 2001 at the behest of then-branch-staffer Jackie Brown. Brown has since joined the Facilities team at the Central Library, but she left behind a loyal group of readers who have welcomed their new facilitator, Nancy Oelke.
The eclectic band of readers are open to almost any kind of books (except for horror, they freely admit) and have definite favorites from the past years. Stand-out titles include The Cater Street Hangman by Anne Perry (“Jackie brought cucumber sandwiches and fresh-squeezed lemonade!” one clubber remembers), Portrait in Sepia by Isabelle Allende (flan!), and Water for Elephants by Sara Gruen.
The ‘Blazers aren’t shy about naming less popular selections. Housekeeping by Marilynne Robinson wasn’t on their list of best books ever, and neither was One Hundred Years of Solitude by Gabriel Garcia Marquez. The group has since discovered that the more literary titles are not to their collective taste and gravitate toward fiction and nonfiction with a stronger focus on story and pacing.
Though the Trailblazers are a lively group, Oelke is always looking for ways to keep discussions active. Every December, the group holds its meeting in a local restaurant, and instead of talking about a specific book, the members trade suggestions for good reading from the past year and possible titles for discussion in the coming year.
Oelke likes pairing books with movies and strongly encourages the members to attend special Library events featuring authors of books the group has read. Many members of the Trailblazers have caught presentations by Chris Crutcher, Tobias Wolff, Steve Lopez, and Jacqueline Guidry.
A canny leader who writes a regular book review column for local paper the Examiner, Oelke also makes special efforts to get authors to visit the group via teleconference. Recently the group had a visit from Sharon Kay Penman, who discussed her historical novels and historical mysteries via speakerphone. Adriana Trigiani, too, was a favorite with her lively commentary and warm friendly tones. Lorna Landvik also dropped in via phone and amazed the entire group when they realized that she had memorized all their names by matching them with their voices. “We were pretty impressed by that,” Oelke said.
The Trailblazers are looking forward to vigorous conversation in the New Year as they start it off with A Connecticut Yankee in King Arthur’s Court by Mark Twain in conjunction with the Library’s Winter Reading Program theme, Altered States.
Though the Trailblazers have been around for nearly a decade, they’re always welcoming new members to join them on the third Saturday of the month. If you’d take part in Independence, Missouri’s hardiest reading circle, contact Oelke at NancyOelke@kclibrary.org or by calling 816.701.8311.
About the Author
Kaite Mediatore Stover is the Head of Readers’ Services for the Kansas City Public Library. She is a regular guest on KCUR's Book Doctors segment and moderator of The Kansas City Star’s FYI Book Club. She can tap dance, read tarot cards, and doesn’t bite.
Behind the Stacks: Jerry Houchins Keeps the Library Humming
Riddle us this: How many librarians does it take to change a light bulb? At the Kansas City Public Library, it takes exactly zero. That’s because we’ve got folks like Operations Manager Jerry Houchins to keep the lights on, the buildings warm, and all the facilities clean and running smoothly.
Whether it’s trimming the trees at North-East, replacing the book drop at Sugar Creek, checking the sprinklers at the Plaza Branch, or making sure the Missouri Valley Special Collections are protected in case of a disaster, no job is too big – or too small – for Houchins and his team.
In fact, it’s hard to think of areas that aren't affected by Operations in some way. Conducting renovations, ensuring fire and building safety, promoting energy efficiency, helping with events and exhibits, managing the janitorial staff – these are just a few of this department's charges.
“Anything that’s behind the scenes at the Library, that’s us. We touch more of everything than any other department,” Houchins says.
Houchins has worked backstage at the Kansas City Public Library for the better part of 10 years, a time that’s seen ups – and downs.
In July 2009, Houchins left his post as Plant Operations Manager for what he thought would prove greener pastures, working maintenance for a property management company. Houchins eventually found he’d made a bad move.
He wasn’t happy in his new job, and during a casual visit to the Library earlier this year, when a former colleague jokingly asked Houchins if he was ready to come back, he realized that in fact, he was.
“Three days later, I got the call,” Houchins says.
After a multiple-month process of working Houchins back in, he returned as Operations Manager this past October.
“It was good to come home,” he says.
Houchins has made the Library his home since 1999, when he answered a newspaper ad and got hired to work the maintenance beat for the branches. A few years later, he found himself helping with the renovation of the First National Bank building at 10th & Baltimore, which opened its doors as the new Central Library in 2004.
He especially remembers helping to install the Stanley H. Durwood Film Vault. Leaving its 35-ton door in tact, the renovators converted the bank vault into a movie theater – a process that involved drilling through three-quarter-inch steel plates and into an 18-inch concrete slab just to install the seats.
“They went through a lot of drill bits,” Houchins grins.
At Central, Houchins has also worked on the H&R Block Business & Career Center and the children’s area. The Plaza Branch’s Truman Forum Auditorium bears his stamp, too. His favorite space at Central? The Grand Reading Room.
“I love showing off this building, talking about it, and bringing my kids here. There’s not another library like this that I know of,” he says.
That sentiment could apply to the entire Library system. Houchins’ department spends a good portion of its maintaining the bustling Central and Plaza libraries, but Houchins knows – perhaps better than anyone – that the Library touches neighborhoods all over town.
“The branch managers and their employees make the Library what it is, and without them, we wouldn’t have the system that we have. They love their branches and the customers that they serve,” Houchins says.
And that’s why it’s crucial to keep the lights on.
-- Jason Harper
How the Library Keeps Kansas City Working
For many people, job searching today is a full-time, well, job. According to the Bureau of Labor Statistics, nearly 15 million Americans are out of work. Kansas City’s unemployment rate, while better than the national rate, is an unsettling 8.5 percent, and area job seekers face many challenges, from negotiating public transportation to navigating the online employment maze. The Central Library’s H&R Block Business & Career Center is here to help.
Business Librarian Eric Petersen is presenting Use the Library to Get That Job, a free class for anyone who’s in the market for work, on Tuesday, November 30, at 9:30 a.m. at the Kansas City Public Library’s Plaza Branch, 4801 Main St. The class will offer practical tips on finding and landing a new job, such as using employment-listings sites effectively and crafting a strong résumé and cover letter.
“Librarians have assisted job seekers since the profession began,” Petersen says.
Peterson and the other Librarians in the H&R Block Business & Career Center spend a good portion of their work week assisting patrons who are looking for work. Use the Library to Get That Job incorporates many of the lessons they share with job seekers on a daily basis and provides an opportunity for attendees to ask questions and share advice with one another.
Thanks to funding from H&R Block and the H&R Block Foundation, the Center’s team of business librarians is able to assist patrons not only with job and career services but also with building small businesses, establishing non-profit organizations, increasing financial literacy, researching companies, and more (read about the Center’s overall services).
Given the current economic outlook, it’s not surprising that the Center helps nearly 100 customers per week with various aspects of their job search. Petersen and his fellow librarians are used to queries both basic and advanced.
“One of the first things I ask after, ‘Are you looking for a job in Kansas City?’ is ‘What kind of transportation do you have?’” Petersen says. He says it’s important that even job seekers who do not have their own transportation know how to get around the metro area and even something as simple as showing someone how to plan a trip by bus is an important part of helping people with job searches.
Quite a few of the customers who use the Library to conduct a job search do not have a home computer. But many who do have had to cut back on expenses while they look for work, and often, one of the first things to go is internet access. That can complicate any job search in an increasingly digital world.
The Center offers eight computers and two laptops, all with free internet access, with no limits on how long customers may use them as long as the use is related to a job search.
But sometimes learning how to use them comes first.
Many customers come to the Center for job search help after long careers in fields that didn’t require the use of a computer. These customers may be highly skilled, trained, and experienced but have never had to browse the web or use email. The Center can help them set up an email account, search for a job online, craft a resume and cover letter, and submit an online application.
In a spirit of encouraging independence and self-discovery, Petersen and his colleagues help customers learn to help themselves – and to make their own decisions.
“When people lose their jobs, and their whole world has been turned upside down, there’s so little they have control over,” Petersen says. “When they come into the Library for help, they need to feel in control.”
Even for computer-savvy users who already have their résumés posted on popular sites such as Career Builder and Monster, the Center has access to lesser-known but valuable resources, such as local job listings and trade organizations’ websites. (Find a list of online resources on the Center’s Get Hired page.)
Additionally, the Center subscribes to nearly two dozen business-related research databases, which are provided to users free of charge. In fact, you don’t even need to leave home to use them. All it takes is a Library card to boost your job search with help from the Career Insider database, which provides information on specific career paths and company profiles. Likewise, Library account holders who are studying for a standardized test can take advantage of the free LSAT, GED, U.S. citizenship and other practice exams that are available on LearningExpress. Learn more about using the Center’s business and career databases here.
Customers who do visit the Center can use WinWay Résumé Deluxe software to build a résumé, draft a cover letter, and search multiple job sites. And when in doubt, you can always schedule a personal consultation with a librarian. Call 816.701.3717 or email firstname.lastname@example.org.
But whatever you use it for, you’ll likely find that the H&R Block Business & Career Center is a good place to get things done. Considering that it’s 100 percent free to use, it’s a cost-effective workspace, too.
Just ask Erin Burroughs, one of the Center’s regulars.
Burroughs is an entrepreneurial do-gooder who has founded a mobile church ministry service, five non-profit organizations, and a private Christian high school. During times when she hasn’t had a paying client in a while, she needs a place with all the amenities of an office – but none of the costs of maintaining one.
“It would be impossible to continue doing business if it weren’t for the Center,” she says. “It’s a lifesaver.”
Like all classes offered by the Kansas City Public Library, “Use the Library to Get that Job!” is free and open to the public. No registration is required. The class begins at 9:30 a.m. on Tuesday, November 30, at the Plaza Branch, 4801 Main Street. The H&R Block Business & Career Center is open for business during regular Library hours.
Eric Petersen’s Top Five Tips for Job Searchers:
1. Search high and low.
In addition to popular online job boards and company websites, check professional/trade association websites for listings. For example, the National Council on Public History has a list of jobs for historians, museum professionals, and other positions related to historic preservation.
Not sure what trade associations operate in your field? Google’s directory of business associations by industry is a good place to start.
2. Don’t rely on “I’m Feeling Lucky.”
Even Google has an advanced search (but not that many people think to use it). Use advanced search functions in online job search engines to limit your search to get the best results.
Example: Simply Hired’s advanced search lets you set filters to find a job that matches your location, experience level, education, etc. The same goes for Monster and just about all job search engines (and search engines in general).
3. Know when broad search is in order.
Use category or subject searching on online job boards. For examples, take a look at some of the searchable career categories on Career Link. Knowing the language that job listings sites use will help you find that hotel job you heard about, which is often listed under “Hospitality.”
4. Get personal.
Consider submitting your cover letter and resume in person as well as online. Though employment applications are generally only available online, delivering your cover letter and resume personally will set you apart from those who only submit them electronically. Be assertive, but not aggressive; this will ensure that your dual submissions won't be interpreted as overkill.
5. Show gratitude.
Send a briefly worded, handwritten thank-you note the day of your interview unless you're informed that a decision will be made that day, in which case you send a thank-you note by e-mail. A handwritten note will set you apart positively from candidates who e-mail their note. The time you take to express your gratitude will be viewed as an indication of your interest in the job.
Need ideas? Try Hallmark’s Thank You & Appreciation page.
For more tips from the H&RBlockBusiness & CareerCenter, visit our job search strategies page, or visit the Center.
-- Jason Harper