ITS Support Specialist

Under the supervision of the ITS Director, the IT Support Specialist will provide a variety of technical tasks in the diagnosis, repair, maintenance, and installation of computers and related equipment. Job duties will include updating ITS support calls in tracking system, providing Tier 1 support to end users for both software and hardware, troubleshooting desktop and laptop computer problems and performing or coordinating repairs as appropriate, performing IMAC’s, recommending systems modifications to reduce incidents and problems, performing EOL activities, and participating with other department staff in development and implementation of IT Department projects. Minimum qualifications: Associate’s degree in information technology-related field and/or equivalent combination of education and experience. 2-3 years experience in a related field with a working knowledge of computers, networking, Windows 2000/XP, MS Office Suite, Microsoft Outlook, VPN, web applications, time management, and troubleshooting skills, A+ certification preferred, must have valid driver’s license and immediate availability of car during scheduled hours. Must have excellent verbal and written communication skills with partnering and mentoring capabilities; outstanding customer service skills; experience with Windows, Office, Outlook, and other desktop software applications including installation and user set up; excellent and demonstrable troubleshooting and problem resolution skills; operational understanding of IP-based networking technologies; organization and time management skills; broad knowledge across IT disciplines; experience writing user friendly documentation. Must be self-motivated, an independent worker and a strong team player with the ability to handle multiple tasks and ability to learn new skills and systems quickly. Full time, Salary: DOQ, starting at $37,727, plus excellent benefits. Position open until filled. A Kansas City Public Library application is required.

For All Openings: All persons hired for the Kansas City Public Library must pass a background check for criminal records. You must be at least 16 years old and have completed the 9th grade to work at any of our libraries. Unless otherwise specified, we require a completed application, even for positions requesting a resume and/or questionnaire. Applications may be obtained at any of our ten locations, or downloaded from our web site. Please send completed applications to jobs@kclibrary.org, or fax applications to 816-701-3401, or mail to our address postmarked on or before the close date. If you have a completed application on file, please do not fill out another one unless requested.

The Kansas City Public Library is an equal opportunity employer committed to cultural diversity.