101. MISSION STATEMENT
102. ROLES OF THE MAIN LIBRARY AND BRANCH SYSTEM
103. LIBRARY GOAL FOR PUBLIC SERVICES
104. LIBRARY BILL OF RIGHTS
105. PUBLIC SERVICES RESPONSIBILITY OF THE LIBRARY DIRECTOR / CONFIDENTIALITY OF LIBRARY RECORDS
105.01. CONFIDENTIALITY OF EMAIL LISTS AND EMAIL SHARING
106. PUBLIC SERVICES RESPONSIBILITY OF THE LIBRARY DIRECTOR
106.01. CIRCULATION/REGISTRATION MANUAL
106.02. REFERENCE SERVICE, GUIDELINES AND PROCEDURES
106.03. AMERICANS WITH DISABILITY ACT COMPLIANCE PROCEDURES
107. CUSTOMER COURTESY AND CONDUCT
107.01. STAFF COMMITMENT TO CUSTOMER SERVICE
107.02. EMPLOYEE RIGHTS
107.03. PUBLIC SERVICE DESK PROBLEMS/COMPLAINTS
107.04. CHILDREN'S USE OF THE LIBRARY
107.05. UNATTENDED/UNSUPERVISED CHILDREN
107.06. INAPPROPRIATE USE OF CHILDREN'S AREA
107.07. EMERGENCY SITUATIONS
107.08. SECURITY OFFICERS AND OTHER LIBRARY STAFF
107.09. DETENTION OF PERSONS SUSPECTED OF THEFT, VANDALISM OR OTHER ILLEGAL ACTS
107.10. GENERAL EXPECTATIONS OF CUSTOMER BEHAVIOR
107.11. THEFT OR ATTEMPTED THEFT
107.12. VANDALISM AND OTHER ILLEGAL ACTS
107.13. DISRUPTIVE BEHAVIOR
107.14. INAPPROPRIATE BEHAVIOR ON LIBRARY PROPERTY
107.15. VERBAL ABUSE
107.17. DISPLAY OF EXPLICIT SEXUAL MATERIAL OR CHILD PORNOGRAPHY, AND MATERIAL THAT IS PORNOGRAPHIC FOR MINORS
107.18. SEXUAL MISCONDUCT
107.20. REVIEW OF SUSPENSION
108. ACCEPTABLE USE OF ELECTRONIC INFORMATION SYSTEMS
108.01. STATEMENT OF RESPONSIBILITY
108.02. STATEMENT OF CONFIDENTIALITY
108.03. SYSTEMS SECURITY
108.04. SYSTEMS RELIABILITY
108.05. LEGAL AND ETHICAL USE
108.06. ELECTRONIC MATERIALS
108.07. INTERNET ACCESS BY MINORS
The Kansas City Public Library is a doorway to knowledge for all people in our community.
Board Policy 101 (Ref.: By-Laws I.1/Adopted 11-88/Rev. 7-03/Rev. 12-10)
The Main Library and the Branch System shall adopt different, yet complementary, roles in fulfilling the Library's mission. These primary roles are defined as follows:
Main Library Role: The Main Library shall actively provide timely, accurate, and useful information; support individuals of all ages pursuing a program of independent learning; and assist researchers in conducting in-depth study or investigation in specific subject areas.
Branch System Role: The Branch System shall feature current, high demand, high interest materials and information in a variety of formats for persons of all ages; serve as an access point for information and materials held elsewhere in the system; and become a central focus point for community activities, meetings and services.
Board Policy 102 (Adopted 1-89)
The Library's goal for public services shall be to develop and implement through continuous evaluation and adaptation, a program of Library services which effectively meets the informational, educational and recreational needs of residents of the Kansas City Public Library District.
Board Policy 103 (Adopted 1-89)
With regard to all public services, the Kansas City Public Library shall adopt as policy and subscribe to The Library Bill of Rights as adopted by the American Library Association June 18, 1948; amended February 2, 1961, June 27, 1967, and January 23, 1980, by the ALA Council in the following form:
The American Library Association affirms that all libraries are forums for information and ideas, and that the following basic policies should guide their services.
Board Policy 104 (Adopted 9-89)
The Library Director shall carry forward the policies, goals and objectives adopted by the Board and shall recommend policies and formulate procedures which, in the Director's opinion, will promote the efficiency of the Library in its services to the residents of the District.
(Ref: By-Laws VII3)
The Library specifically recognizes any document, record, or other method of storing information retained, received, or generated by the Library that identifies a person or persons having requested, used, or borrowed library material to be confidential. The Library shall not divulge such information to anyone other than the borrower. Such records shall not be made available to any agency of state, federal, or local government except pursuant to such process, order, or subpoena as may be authorized under the authority of, and pursuant to, federal, state, or local law relating to civil, criminal, or administrative discovery procedures or legislative investigatory power. The Library shall resist the issuance or enforcement of any such process, order, or subpoena until such time as a proper showing of good cause has been made in a court of competent jurisdiction.
Board Policy 105 (Adopted 11-88/Amended 8-99)
The Library maintains a list of individual email addresses gathered in various ways, including when a library patron applies for a card and when someone makes a reservation for an event via email. The Library will use email addresses gathered to communicate back to the patron to inform about upcoming events, activities and speakers. The Library will not share email address information with outside organizations. The only exception to this procedure will be in cases where an individual has clearly consented (via a Library information form or other written communication with the Library) that their email information can be shared with a specific organization(s).
Administrative Procedure 105.01 (Adopted 10-07)
The Library Director shall carry forward the policies, goals and objectives adopted by the Board and shall recommend policies and formulate procedures which, in the Director's opinion, will promote the efficiency of the Library in its services to the residents of the District.
Board Policy 106 (Ref: By-Laws VII.3/Adopted 11-88)
The Director of Access Services, working with system staff, administration and committees, shall be responsible for developing, monitoring and maintaining a Circulation/Registration Manual which will contain basic information, regulations, guidelines and procedures for the registration of borrowers and the conditions of loan for all Library materials. Proposed changes in the manual shall be submitted to Management Group and the Library Director for consideration and action.
Administrative Procedure 106.01 (Adopted 11-89)
The Reference Services Coordinator, working with system staff, administration and committees shall be responsible for developing, monitoring and maintaining Reference Service Guidelines and Procedures which will contain basic information, regulations, guidelines and procedures for the public use of the reference collection and the provision of reference services. Proposed changes in the guidelines and procedures shall be submitted to Management Group and the Library Director for consideration and action.
Administrative Procedure 106.02 (Adopted 11-89)
The ADA Access Coordinator, working with the system staff, administration and committees, shall be responsible for coordinating ADA compliance efforts for the Library, including the investigation of complaints alleging any action prohibited by the U.S. Department of Justice regulations implementing Title II of the Americans with Disabilities Act. All complaints shall be addressed to the attention of the ADA Coordinator who will conduct an informal investigation to resolve each complaint in a prompt and equitable manner and submit a written report to the Library Director. Any complaints not resolved by the ADA Coordinator may be submitted to the Library Director for resolution. The following policies and practices are designed to further insure the full participation of individuals with disabilities in the Library's programs, activities and services:
Administrative Procedure 106.04 (Adopted 12-94)
The Kansas City Public Library is a doorway to knowledge for all people in our community. In support of this mission, the Board of Trustees is committed to creating a safe and inviting atmosphere. The Chief Executive shall develop procedures governing expectations of behavior of staff and patrons.
Board Policy 107 (Adopted 09-03/Rev. 03-09)
The Library exists to provide the best Library service to the taxpayers who support the system and to the patrons who use the Library and its collections and services as they are intended to be used. All Library staff are responsible for providing the best possible customer service in an open and inviting atmosphere. Patrons shall be encouraged to use Library facilities and materials; and staff shall be available to assist customers in finding, using and borrowing materials in a courteous and helpful manner.
Administrative Procedure 107.01 (Adopted 4-84/Rev. 11-89, Rev. 3-09)
Staff have the right to request any person in violation of Library policies or in violation of any state statute or local ordinance to leave Library property immediately. The violation of any federal or state statute or local ordinance will also be regarded as a violation of Library policies. Except in cases of protecting other staff or customers from harm, at no time should public services staff members put themselves in harm's way to such an extent that bodily injury to themselves or other people will result.
Administrative Procedure 107.01.(Adopted 3-09)
All Library customers have a right to question Library policies and their personal circulation records, as long as this is done in a reasonable manner. Staff members who deal with these customers should carefully and courteously explain policies and take all necessary steps to insure that customer circulation records are accurate. If customers still have questions or objections, they should be referred to the staff member's supervisor. In the interest of customer service the supervisor should attempt to resolve problems immediately.
Administrative Procedure 107.11 (Adopted 4-84/Rev.11-89, Rev. 3-09)
Service to children is a major focus of the Library's mission. As long as children act responsibly, they may use any of the Library's resources at any time it is open, consistent with other guidelines regarding Library resources. Parents and caregivers are responsible for the behavior of their children; teachers are responsible for the conduct of their students while they are in the Library fora class visit or tour. Children are expected to follow all the general behavior guidelines outlined in 107.10.
Administrative Procedure 107.03 (Adopted 4-84/Rev.1-03, Rev. 3-09)
While the Library is not responsible for caring for, or in any way obligated to take responsibility for, children who are left unattended in the Library or who come to the Library without an adult or other responsible person, under certain circumstances it may be prudent for staff to assist children in getting a ride home or in contacting the police. For the purpose of this procedure, the terms "child" or "children" refer to all persons 16 years of age and younger.
Administrative Procedure 107.04 (Adopted 7-02/Rev.3-09)
The Library has designated specific areas for the benefit and use of children and their accompanying adult supervisors. If an adult in the children's area is not with a child or actively using children's library materials and/or resources and is observed by staff to be spending an unnecessary and unusual amount of time in the children's area, the person will be asked to use other areas of the library.
Administrative Procedure 107.05 (Adopted 7-02/Rev.3-09)
An emergency situation is defined as any situation in which a customer's or staff member's actions present an imminent danger to the life or safety of himself or herself or others. Such incidents include crimes of violence or the threat of or attempt to commit such crimes. Any staff member who observes or receives notice of such behavior should call the police immediately and then notify the supervisor. An act of violence will result in an indefinite suspension of privileges. Any circumstances which fit the definition of "emergency situations" should be described in an Incident Report.
Administrative Procedure 107.04 (Adopted 4-84/Rev.3-09)
It is the primary responsibility of security officers at the Library locations where they are assigned to provide protection and security for the staff and customers of the Library and to protect Library materials against theft and vandalism. Security Officers are authorized to use reasonable force necessary up to and including the use of force to:
All Library staff are responsible for the safety of and protection of all Library customers and Library property. In responding to negative customer behavior, see 107.09, staff may, as appropriate, ask customers to leave the Library for the day or call authorities as necessary.
Administrative Procedure 107.12 (Adopted 4-84/Rev.3-09)
All Library materials must be properly checked out in accordance with established Library policy. Intentional concealment of Library materials, the removal of or the attempt to remove anti-theft devices from Library materials, or any other circumventions of check out or security procedures are serious violations of Library policies and the law. Any Library staff who has or receives knowledge that a person has stolen or defaced or has attempted to steal or deface Library materials should immediately report the information to Security or a supervisor. At that time, a decision should be made whether to detain the person for the purpose of determining whether there is reasonable cause to believe that the person has committed an illegal act and the police should be called.
Detention of such persons should be conducted in a reasonable manner and for a reasonable period of time sufficient to determine the existence of reasonable cause. Persons so detained should be informed of the reasons for the detention and an attempt should be made to question the person concerning the incident.
In the case of suspected theft, a request may be made that any bags, briefcases, handbags or other similar containers be emptied in a search for stolen Library materials.
Physical force should be used in detaining persons only as a last resort and then only in cases of protecting customers and/or staff from harm.
If the person is determined to be impaired because of alcohol or drug use and poses a threat to himself or herself, he or she may be detained until medical services can be notified and are on the scene.
If it is determined that reasonable cause exists to believe the person has committed an illegal act, the detained person should be so informed and the police should be contacted immediately. While waiting for police to arrive, the detained person may be permitted to make a phone call, if appropriate. Persons committing such acts face suspension of Library privileges and prosecution.
If it is determined that no reasonable cause exists to believe the person has committed an illegal act, he or she will be immediately released. A juvenile may be released to his or her parent or guardian.
Administrative Procedure 107.06 (Adopted 4-84, Rev.3-09)
A. Expectations of Behavior
Patrons shall be engaged in normal activities associated with the use of a public library while in the building. Patrons not engaged in reading, studying, using Library materials, Library services or attending Library programs may be asked to leave the building. In keeping with the Library's commitment to customer service and the provision of a safe and inviting atmosphere, the following guidelines have been developed to define those activities that are prohibited.
B. Enforcement of Expectations of Behavior
The Library Board and Library staff have the right and responsibility to protect the safety of all Library customers, staff, property and materials and to maintain order on Library property. Occasionally it will be necessary for a guard or other staff member to deal with customers who create a disturbance or violate the rights of others. In such situations, Library personnel should be aware of applicable Library policies and procedures. Violation may result in an individual not being allowed admittance to the Library or in expulsion, prosecution and suspension of privileges on a temporary or indefinite basis. In all cases of theft, vandalism, disruptive behavior, illegal activities, or injury, an Incident Report shall be filed as soon after the incident as possible, but in no case more than one working day later. The Chief Executive Director or his designee, acting on behalf of the Library Board, may suspend the Library privileges of any person who willfully violates regulations. Suspension periods may vary with the severity and repetition of the offense, with up to but not limited to one-year suspension for acts or threats of violence to staff or customers, in addition to legal remedies and prosecution. Severe violations involving the use of weapons or violence may lead to the indefinite suspension of Library privileges.
Administrative Procedure 107.09 (Adopted 4-84, Rev.7-02, Rev. 3-09, Rev. 6-10)
All Library materials must be properly checked out in accordance with established Library policy. Intentional concealment of any Library materials or any attempt to remove materials intentionally by circumventing established checkout or security procedures is a violation of Library policy. Any staff member or guard who observes or receives notice of such behavior should call the police immediately and notify the person in charge of the facility. Customers who commit theft or attempted theft will face Library suspension and prosecution.
Administrative Procedure 107.05 (Adopted 4-84/Rev.5-00, Rev. 3.09)
When a staff member observes or receives a report of a person attempting to maliciously destroy or deface Library materials or property, the incident should be reported to a supervisor immediately. If it is determined that the customer has vandalized property, the incident should be reported to the guard or supervisor and the police should be called. An incident report should be filed. When a staff member observes or receives a report on a customer committing an illegal act (e.g. indecent exposure, using or selling drugs, drinking), the staff member should immediately report the incident to a guard or supervisor. If it is determined that the customer has violated the law, the police should be called and an Incident Report filed. The customer may face suspension of Library privileges on an indefinite or temporary basis and prosecution.
Administrative Procedure 107.07 (Adopted 4-84/Rev.5-00, Rev. 3-09)
When a customer willfully and intentionally disturbs other customers, a staff member should approach the customer and ask him or her to leave the library. If the customer refuses to leave the Library, the security guard should be called if not already present. If at any time the customer should become threatening or dangerous, the police should be called immediately and measures should be taken to protect customers and Library staff. An Incident Report should be filed. The Library will request the customer to leave at first incident. Library privileges may be suspended incrementally ranging from one week for minor incidents, to more significant periods for repeat or more serious offenses, up to an indefinite suspension.
Administrative Procedure 107.08 (Adopted 4-84/Rev.5-00, Rev. 3-09)
When a customer is using the Library or Library property in violation of Library policy or the law a staff member should approach the customer and inform him or her in a courteous manner to use the Library for its intended purpose or leave. If the customer refuses to leave, the same procedure as for disruptive behavior should be used. Customers may face suspension of Library privileges.
Behavior defined by The Municipal Code of Kansas City, Sec.50-161, is also prohibited, and is defined as loitering, loafing, wandering, standing or remaining idle "either alone or in concert with others in a public place in such manner so as to:
Administrative Procedure 107.13 (Adopted 4-84/Rev.7-02, Rev. 3-09)
If a customer speaks to a staff member or another customer in an abusive or obscene manner, the staff member should notify the guard and/or supervisor. If the customer continues to be abusive or obscene, the same procedures for disruptive behavior should be followed. Customers may face suspension of Library privileges for verbal abuse.
Administrative Procedure 107.14 (Adopted 4-84/Rev.7-02, Rev. 3.09)
No solicitation of funds for individuals, groups or organizations, or sale of candies, cookies, or items for any causes, or panhandling, is permitted in the Library or on Library property. The only exceptions are those activities that are authorized by or on behalf of the Library, or on behalf of its affiliate Friends of the Library organization.
Administrative Procedure 107.15 (Adopted 4-84/Rev.11-89, Rev. 3-09)
Public display of explicit sexual material is prohibited. Staff should take prompt action to instruct customers to remove such a display.
Explicit sexual material as defined by Missouri Revised Statutes, Chapter 573, Sec.573.010 is any pictorial or three dimensional material depicting human masturbation, deviate sexual intercourse, sexual intercourse, direct physical stimulation or unclothed genitals, sadomasochistic abuse, or emphasizing the depiction of post-pubertal human genitals; provided, however, that works of art or of anthropological significance shall not be deemed to be within the foregoing definition.
Child pornography as defined by the same statute is any obscene material or performance depicting sexual conduct, sexual contact, or a sexual performance...which has as one of its participants or portrays as an observer of such conduct, contact, or performance a child under the age of eighteen.
Minors are specifically restricted from accessing any Internet material that is pornographic for minors (182.287 RSMo) as defined by Missouri state statutes (573.010 RSMo).
Administrative Procedure 107.16 (Adopted 7-02/Rev.1-03, Rev. 3-09)
When a customer is observed engaging in sexual misconduct, acts of exposure, public masturbation, sexual harassment, offensive touching, sexual solicitation, staff should immediately contact Security or a supervisor. If a staff member or another customer can positively identify the offender and describe the activity observed, staff should first contact the police and then Security.
As outlined by Missouri Revised Statutes, Chapter 566, Sec. 566.083, a person commits the crime of sexual misconduct involving a child if the person: (1)Knowingly exposes the person's genitals to a child less than fourteen years of age in a manner that would cause a reasonable adult to believe that the conduct is likely to cause affront or alarm to a child less than fourteen years of age;(2) Knowingly exposes the person's genitals to a child less than fourteen years of age for the purpose of arousing or gratifying the sexual desire of any person, including the child; or (3) Coerces a child less than fourteen years of age to expose the child's genitals for the purpose of arousing or gratifying the sexual desire of any person, including the child.
Administrative Procedure 107.17 (Adopted 7-02/Rev.3-09)
Stalking is prohibited by The Municipal Code of Kansas City, Sec. 50-9 and is defined as purposely and repeatedly harassing or following with the intent of harassing another person.
Administrative Procedure 107.18 (Adopted 7-02/Rev.3-09)
In the event that a patron violates Library policy or applicable law which results in the suspension of Library privileges on a temporary or indefinite basis, the patron whose privileges have been denied may have the decision reviewed by the Chief Executive of the Library, whose decision shall be final and non-appealable, upon written request.
Administrative Procedure 107.20(Adopted 3-09)
The Library shall provide access to electronic information systems (including computers, computer networks and electronic information resources) to staff members and customers as is sufficient for the fulfillment of its mission. In compliance with the Children's Internet Protection Act, Kansas City Urban Public Library restricts minors from gaining computer access to material that is pornographic in accordance with sections 182.825 and 182.827, RSMo.
All computers shall be equipped with software to limit a minor's ability to gain access to material that is pornographic or to purchase Internet connectivity from an Internet service provider that provides filter services to limit access to material that is pornographic. Use of these systems shall be consistent with the Library's mission, goals, policies and procedures, and with applicable local, state, federal and international laws. The Library also expects that users of these systems shall not interfere with systems operations, integrity or security, or otherwise inhibit normal Library activities. The Library is responsible for systems operations and integrity, and may develop appropriate procedures to ensure systems efficiency, reliability, and security, and legal and ethical system use.
Board Policy 108 (Adopted 12-1995/Amended 1-2004)
The Information Technology Services department (ITS) is responsible for all aspects of electronic information systems development, management, and maintenance. As part of this responsibility, ITS is empowered by the Library Director to authorize access to system elements (including computers and peripheral devices, network components, programs, program elements, files or data), to implement reasonable and appropriate measures to ensure systems reliability, integrity and security, and to enforce related policies and procedures. Attempts to violate or circumvent these policies and procedures will result in disciplinary action, which may include temporary or permanent loss of system access or privileged system use, or civil or criminal legal action.
Administrative Procedure 108.01 (Adopted 11-95)
Transaction logs, electronic mail and other information which could be used to identify users with specific materials or subject matter are considered by the Library to be confidential, and will not be divulged to anyone other than the user. All users are advised that such records shall not be made available to any agency of state, federal or local government except pursuant to such process, order or subpoena as may be authorized under the authority of, and pursuant to, federal, state or local law relating to criminal, civil, or administrative discovery procedures or legislative investigatory power. The Library resists the issuance or enforcement of any such process, order or subpoena until such time as a proper showing of good cause has been made in a court of competent jurisdiction.
Administrative Procedure 108.02 (Adopted 11-95)
Administrative Procedure 108.03 (Adopted 11-95)
Administrative Procedure 108.04 (Adopted 11-95)
Administrative Procedure 108.05 (Adopted 11-95)
Administrative Procedure 108.06 (Adopted 11-95)
The Library presents many educational and recreational opportunities for minors including access to the Internet. Just as Library staff select materials for children and young adults, they also select Web sites designed for these age groups. These Web sites are highlighted in YouthZone, both KidLinks and TeenScene.
The Internet provides access to a wide variety of viewpoints on topics of interest. As with other materials, parents may find that some Internet sites may not be appropriate for their children. The Library hopes that parents will take an active role in their children's learning and recreation by helping them select materials and Web sites that are appropriate to their age and interests.
Since all access to the Internet is through a library card, the following guidelines are used when minors apply for a library card.
Children 12 and Under: Parents/guardians of children 12 years or under, when applying for a library card for their children, are required to select one of two types of cards for each child: Restricted Access or Guided Access.
Restricted Access makes accessible only children's software applications such as Creative Writer and software such as Microsoft Office; there is no Internet access. The online catalog, which requires the use of a Web browser, is not accessible, nor are online databases and Web-based services.
Guided Access gives children access to the Library's Youth Zone, including KidLinks, which highlights Web sites designed for children and selected by Library staff, as well as access to all the Library's electronic resources including the Internet. Library card applications must be signed by a parent/guardian.
Young Adults 13 and Over: Young adults must present reasonable identification in order to apply for a library card; they are required to sign the application themselves. Through their library card, young adults age 13 and over have access to the full resources of the Library, including the Internet. They are expected to abide by all Acceptable Use policies.
Administrative Procedure 108.07 (Adopted 1-03)