Volunteers Needed - Tech Coach

Position Summary:

Join Kansas City Public Library’s volunteer team of Tech Coach volunteers to help KC adults across the digital divide! Commit just 4 hours per month to help patrons develop basic computer and internet skills, create and use email and social media accounts, build resumes and so much more! Morning, afternoon, or evening times are available, Monday–Saturday. Training and ongoing support are provided.

Choose a Tech Coach format and schedule that works for you:

  1. Drop-In Sessions: Be available to answer questions in a welcoming, open computer lab environment at the library. Stationed at a designated area within the library, assist patrons on a first-come, first-served basis.
  1. One-on-One Appointments: Often our learners have very specific questions or goals and learn most efficiently through direct personal assistance. Based on YOUR schedule and availability, you can accept digital learning appointment requests from patrons. The library will provide computers and safe space for you to help patrons reach their personal digital literacy goals.
  1. Learning Circles: Facilitate a small study group as they meet in-person weekly to take a free online course together. No need to be an expert, the course is the teacher! Meet for 1.5 hours weekly for 3–6 weeks.

Locations Where Volunteers Will Serve:


  • Excellent computer skills, including the ability to use the Internet and email with ease
  • Ability to communicate in an effective, supportive way with learners
  • Flexibility and patience
  • Respect for differences in culture and learning styles
  • Able to work independently in a community computer lab
  • Interest in digital literacy and adult education

Benefits Provided:

  • Job skills, professional reference, resume enhancement, and networking opportunities within the community
  • Knowledge that your efforts are helping others reach their personal goals and cross the digital divide
  • Experience with persons from a variety of educational and cultural backgrounds
  • Experience with online learning tools

Training Locations:

The Kansas City Public Library offers a 1-hour Tech Coach information and training session twice each month:

  • Third Mondays, 5:30–6:30 p.m. at Bluford Branch, 3050 Prospect Ave. KCMO
  • Second Tuesdays, 5:30–6:30 p.m. at Plaza Branch, 4801 Main St. KCMO

Volunteers must have completed an application and register in advance to attend a training session. To apply and register:
Fill out the online application.

For more information, email wendypearson@kclibrary.org or phone 816.701.3662.