Volunteers Needed - Tech Coach

Position Summary:

As a Tech Coach Volunteer at Kansas City Public Library, you help adults in Kansas City across the digital divide. Provide guidance and direct assistance with basic computer and internet skills, individual projects like creating and editing documents in Word and Excel, and so much more! Tech Coaches are key to the Library's ability to provide digital literacy services for adult patrons and commit a minimum of 4 hours per month for six months. Morning, afternoon or evening times are available, Monday – Saturday. Training and ongoing support are provided.

Choose a Tech Coach format and schedule that works for you:

  1. One-on-One Appointment: Often our learners have specific questions or goals and learn most efficiently through direct and personal assistance. Based on YOUR schedule and availability, you can accept digital learning appointment requests from patrons. The library will provide computers and safe space for you to help patrons reach their personal digital literacy goals.
  2. Drop-in Help: Think “office hours.” We are on duty at the same time, same day each week and patrons can drop in and get help on a first come, first served basis. For example, a patron may need help downloading and printing a file from their email, logging on to a website or formatting a document. Be stationed at a designated area within the library and provide assistance on a first-come, first-serve basis.
  3. Classes: Guide a small group of students through a one-time class using our simple curriculum covering topics that range from very basic computer usage to opening an email account to building a resume.

Where Volunteers Serve:

Choose from 5 community partner sites within the Library service area (Kansas City Public School district) and 5 branches of the Kansas City Public Library, including

Qualifications:

  • Excellent computer skills, including the ability to use the Internet and email with ease
  • Ability to communicate in an effective, supportive way with learners
  • Flexibility and patience
  • Respect for differences in culture and learning styles
  • Able to work independently in a community computer lab
  • Interest in digital literacy and adult education

Benefits Provided:

  • Job skills, professional reference, resume enhancement, and networking opportunities within the community
  • Knowledge that your efforts are helping others reach their personal goals and cross the digital divide
  • Experience with persons from a variety of educational and cultural backgrounds
  • Experience with online learning tools

Training Locations:

The Kansas City Public Library offers a 1-hour Tech Coach information and training session twice each month:

  • Second Tuesdays, 5:30–6:30 p.m. at Plaza Branch, 4801 Main St. KCMO

Volunteers must have completed an application and register in advance to attend a training session. To apply and register:
Fill out the online application.

For more information, email zoesabido@kclibrary.org or phone 816.701.3593.